FREQUENTLY ASKED QUESTIONS
HOW CAN WE HELP?
Find quick answers to common questions about orders, delivery, payments, returns,
sizing and more. For full details, please refer to our official store policies.
How do I place an order?
You can place an order directly on our website by browsing our collections, selecting your desired size and adding items to your cart. Follow the checkout steps to complete your purchase. See our Terms for details.
Can I modify or cancel my order?
Contact us as soon as possible after ordering. Orders can usually be changed before they are packed.
How do I know if my order has been placed?
You will see the Order Placed confirmation page with your order reference.
What happens if an item is out of stock?
If an item becomes unavailable after ordering we will contact you.
Will I receive an order confirmation?
A confirmation page is shown after checkout.
Can I change the items or size after placing an order?
Size changes can be handled through an exchange request after delivery.
How do I track my order?
Use the Track Order page with your order number.
What should I do if I receive the wrong item?
Submit a request from Request a Return and choose "Wrong item received".
How long does delivery take?
Delivery time depends on your location — see our Shipping & Delivery page.
How much is the delivery charge?
The delivery charge for your address is shown at checkout.
Do you offer cash on delivery?
Yes — you can pay in cash when your order is delivered.
Can I exchange a product?
Yes — see our Return & Exchange Policy.
How do I request a return?
Go to My Account → Returns → Request a Return.
How do I find my size?
Use our Size Guide for shirt and pant measurements.
What if I'm between sizes?
We recommend choosing the larger size for a more relaxed fit.
Do I need an account to order?
No.
How do I reset my password?
Use Forgot Password.
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