RETURNS &
EXCHANGES
Your satisfaction matters to us. This page explains our
return and exchange process with clear and simple information.
HOW IT WORKS
A simple process to make returns and exchanges easy.
Request
Submit a return or exchange request through our online form.
Review
Our team will review your request and get in touch with next steps.
Resolution
Once approved, we will arrange the return, exchange or refund as applicable.
POLICY DETAILS
Find answers to common questions about returns and exchanges.
EligibilityThis section outlines who can request a return or exchange.
Items purchased from Gent Fashion may be eligible for return or exchange within the period stated by the store.
Condition of ItemsThis section explains the expected condition of items for return or exchange.
Items should be unworn, unwashed and returned with original tags and packaging.
Size ExchangeThis section covers how size exchanges work.
Request a different size from My Account → Returns. Exchanges depend on stock availability.
Return Request ProcessThis section walks you through the step-by-step process to request a return.
Open Request a Return, select the order and item, choose return or exchange, add a reason and submit.
Refund MethodThis section explains how refunds are processed.
Approved refunds are paid back by the store once the returned item has been received and checked.
ExceptionsThis section lists possible exceptions where returns or exchanges may not be available.
Examples may include innerwear, sale items or items damaged after delivery.
Shipping ChargesThis section explains how shipping charges may apply to returns or exchanges.
Return shipping charges, if any, will be explained when your request is reviewed.
READY TO START?
REQUEST A RETURN
Submit your request through our secure online form.
REQUEST A RETURN